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Gengo Quiz Korean for iPhone not working

Can't get the new lesson to play? Having troubles downloading the supplemental material? Post your technical questions here, and we'll help you out.
Starswept
New in Town
Posts: 1
Joined: September 12th, 2010 5:14 pm

Gengo Quiz Korean for iPhone not working

Postby Starswept » September 12th, 2010 5:17 pm

Is there a fix coming soon?

super_user
Been Around a Bit
Posts: 22
Joined: June 3rd, 2007 11:12 pm

Postby super_user » September 12th, 2010 10:18 pm

Starswept,
Thank you for your inquiry. Kindly email our mobile support team at mobileapps[at]innovativelanguage.com. They will be happy to assist you with the problem you're experiencing with our Gengo Quiz app.
Thanks,
Team KoreanClass101.com

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kazuau
New in Town
Posts: 7
Joined: March 24th, 2010 3:58 pm

Postby kazuau » September 12th, 2010 10:44 pm

Same here. And well, I sent following email on September 1st, which is more than 10 days ago.
I haven't heard anything yet. Please push it up.
------------
Support Request: Gengo Quiz - Korean doesn't work at all.
To: mobileapps@...
Hello,
Bought "Gengo Quiz - Korean" today, and doesn't even startup at all.
So please help me with this situation.

Device: iPhone 3GS 32GB
OS: iOS 4.02
Locale: Originally Japanese and then English (See below)

What I did:
1. Bought and downloaded "Gengo Quiz - Korean" with the device itself.
2. Start the app. (*)
3. Reboot the device.
4. Start the app. (*)
5. Change the locale from Japanese to English, reboot, and start the app. (*)
6. Delete the app from the device, reboot, download again, and start
the app. (*)

Result(*):
Splash screen with 'loading....' in the lower-right displays for about
10 seconds,
and silently returns to home screen. In a single word, it 'crashes'.

If any further information is needed please let me know.
Thank you.

Jason
KoreanClass101.com Team Member
Posts: 672
Joined: April 22nd, 2006 10:38 pm
Location: Louisiana
Contact:

Postby Jason » September 14th, 2010 10:03 am

I'm very sorry for the Gengo Quiz crashes. We're looking into the problem.

super_user
Been Around a Bit
Posts: 22
Joined: June 3rd, 2007 11:12 pm

Postby super_user » September 15th, 2010 5:46 am

We submitted a new version of Gengo Quiz, which should resolve this issue. It could take about a week until Apple reviews and approves the app. Please let us know if you are still facing the same issue with the new version.


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