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yupinggang
New in Town
Posts: 2
Joined: January 21st, 2009 9:50 am

Your account has been disabled. Contact site webmaster...

Postby yupinggang » February 9th, 2012 10:59 am



Hi

I have two years basic subscription.
I'm getting the following error message every time I try to log in:

"Your account has been disabled. Contact site webmaster for details."

Sent a few emails to "" but no replies.

Please help.

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Hi

Postby jaehwi » February 10th, 2012 3:28 am

Hi Yupinggang,

I'm Jaehwi Lee from Koreanclass101.com

First of all, we're sorry for any inconvenience that you had due to the issue. I've reported the issue directly to the team involved the issue. I believe you'll be getting the reply soon.

Let me keep tracking the issue.

Thank you,

Jaehwi / Koreanclass101.com

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yupinggang
New in Town
Posts: 2
Joined: January 21st, 2009 9:50 am

Re: Hi

Postby yupinggang » February 10th, 2012 6:44 am

jaehwi wrote:Hi Yupinggang,

I'm Jaehwi Lee from Koreanclass101.com

First of all, we're sorry for any inconvenience that you had due to the issue. I've reported the issue directly to the team involved the issue. I believe you'll be getting the reply soon.

Let me keep tracking the issue.

Thank you,

Jaehwi / Koreanclass101.com


Hi

Thank you for your prompt reply.
I can now access my basic subscription lessons.

Thanks!

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Hi

Postby jaehwi » February 13th, 2012 1:01 am

Hi Yuppinggang,

Thank you for your patience. We're glad to hear that you can check our lessons now.

If there would be anything that we could help, please let us know anytime.

Thank you,

Jaehwi

- Koreanclass101.com

margho6316
New in Town
Posts: 4
Joined: August 25th, 2011 7:53 am

My account has been disabled

Postby margho6316 » March 7th, 2012 1:13 pm

Hi, I am also getting the error saying my account has been disabled and could not access to the classes. Would you please help?

Thanks,
Marguerite

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Postby jaehwi » March 8th, 2012 7:14 am

Hi Marguerite,

We're sorry for the inconvenience that you have.

Could you send us email at with your email address that you used for sign-up and also the error message?

Thank you.

JaeHwi / KoreanClass101.com

margho6316
New in Town
Posts: 4
Joined: August 25th, 2011 7:53 am

Postby margho6316 » March 8th, 2012 1:03 pm

I can now sign in without the error like magic!
Thanks for your help,

Marguerite

jaehwi wrote:Hi Marguerite,

We're sorry for the inconvenience that you have.

Could you send us email at with your email address that you used for sign-up and also the error message?

Thank you.

JaeHwi / KoreanClass101.com

margho6316
New in Town
Posts: 4
Joined: August 25th, 2011 7:53 am

Postby margho6316 » March 8th, 2012 1:13 pm

Oops ... the problem appears again. I have just emailed providing the information you needed.

Thanks again,
Marguerite

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