Hello, I received an email titled "I think we lost you" that had a really good offer of 33% off any subscription. Given that my subscription is still a free one, I would really like to use this chance to upgrade my account. However after trying to complete a payment, it just got stuck on a blank page and the payment never went through, nor was my account upgraded. I contacted technical support twice and all they did was resend the same "I think we lost you" email, with the same link, and with the same problem. I really want to take this offer, I am a student and I don't have a lot of money and I need to save as much as possible. If anyone knows if there is something I can do to fix this problem, please do tell me. Thank you for your time.
Thank you for your e-mail and sorry for the inconvenience. Can you please write to us at the following. 1) Your device, OS and browser which you are using 2) Are you trying to connect to mobile or regular site 3) Your username or e-mail you have used to sign up 4) Your credit card type
Ok, I have sent the email. Thank you for the quick and detailed response. I use this product for another language and am very satisfied with it. I hope to make similar progress with this language. Thank you.