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I can't access the PDF's anymore

maxyy5432
New in Town
Posts: 3
Joined: July 31st, 2011 8:07 pm

I can't access the PDF's anymore

Postby maxyy5432 » February 23rd, 2012 12:37 pm

Hey all,

So today I found out I am unable to open any PDFs, be it free or premium, even though I have a 24 month subscription which expires somewhere in 2013 - so there's still plenty of time left!

Can anyone tell me what's going on?

Sincerely,
Max

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Hi

Postby jaehwi » February 24th, 2012 12:43 am

Hi,

Thank you for letting us know the issue. We’re sorry for the inconvenience that you have on PDF notes.

Our tech team will fix the issue soon. Meanwhile, could you log out, clearn your cookies and caches (you can clean them under the preference menu of your browser), then log in back again? It seems like this issue is related to the temporarily saved information. If you still have the problem although you tried this process, please send mail at

We’ll let you know here as soon as we fix the issue.
Thank you!

- JaeHwi / KoreanClass101.com

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maxyy5432
New in Town
Posts: 3
Joined: July 31st, 2011 8:07 pm

Postby maxyy5432 » February 24th, 2012 3:59 am

Hey,

Thanks for your reply, yup clearing the cookies and cache worked for me!

Thank you,
Max

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Hi

Postby jaehwi » February 24th, 2012 4:58 am

Hi,

Thanks for letting us know if that's fixed.

We're glad to hear that now you can check the PDF files without any problem.

Thank you!


JaeHwi / KoreanClass101.com

jaehwi
KoreanClass101.com Team Member
Posts: 159
Joined: June 17th, 2011 7:36 am

Hi

Postby jaehwi » February 27th, 2012 2:32 am

Hi

The PDF issue has been fixed, and now you can check the PDF notes without redirecting to the membership p upgrade page.

We're sorry for the inconvenience that you had. Thank you for your understanding and patience.


Sincerely,

Jay Lee
KoreanClass101.com

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