Page 1 of 1

Subscription Renewal Failed

Posted: April 8th, 2010 8:25 pm
by Miyuri974
Hello there!

I have been using your site for a few months now, and have had my subscription renewed every month automatically, but for some reason it did not work this time... 4 days ago (and the following days), I received an e-mail explaining that the transaction had been declined, and that I should add funds to my account or update my credit card information.
There is enough money on my account and my card details have not changed... I contacted my bank to ask them about it, and they say everything is fine with my account.
I filled in my details once again on the website, but I don't know if I have to suscribe once again, or if it will be done automatically like before (today, I did not receive the e-mail telling me it will try again on the following day... so should I do it myself?)

Thank you for your help!

Posted: April 15th, 2010 7:13 am
by bugaboojones
Hello Miyuri974,

If you're still having trouble, would you please email your username to .


Posted: April 15th, 2010 9:33 am
by Miyuri974

No, I am fine now: after a few days I decided to type in my details again (even though they're the same) and to try and subscribe manually, which actually worked this time. I guess that it is going to be renewed automatically next time, so I will see then if the problem occurs again, since I still have no idea what triggered it...
But for now, everything is fine, thank you!