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Runitehero7064
New in Town
Posts: 3
Joined: February 5th, 2013 9:56 am

Payment Glitch Offer

Postby Runitehero7064 » February 5th, 2013 10:04 am

Hello,
I received an email titled "I think we lost you" that had a really good offer of 33% off any subscription. Given that my subscription is still a free one, I would really like to use this chance to upgrade my account. However after trying to complete a payment, it just got stuck on a blank page and the payment never went through, nor was my account upgraded. I contacted technical support twice and all they did was resend the same "I think we lost you" email, with the same link, and with the same problem. I really want to take this offer, I am a student and I don't have a lot of money and I need to save as much as possible. If anyone knows if there is something I can do to fix this problem, please do tell me.
Thank you for your time.

community.korean
Expert on Something
Posts: 262
Joined: November 18th, 2012 3:38 pm

Re: Payment Glitch Offer

Postby community.korean » February 5th, 2013 10:35 am

Hello

Thank you for your e-mail and sorry for the inconvenience. Can you please write to us at the following.
1) Your device, OS and browser which you are using
2) Are you trying to connect to mobile or regular site
3) Your username or e-mail you have used to sign up
4) Your credit card type

Sincerely
Piotr
Team GermanPod101.com

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Runitehero7064
New in Town
Posts: 3
Joined: February 5th, 2013 9:56 am

Re: Payment Glitch Offer

Postby Runitehero7064 » February 5th, 2013 11:45 am

Ok, I have sent the email. Thank you for the quick and detailed response. I use this product for another language and am very satisfied with it. I hope to make similar progress with this language. Thank you.

team.relationships
Expert on Something
Posts: 131
Joined: June 18th, 2012 7:58 pm

Re: Payment Glitch Offer

Postby team.relationships » February 6th, 2013 11:59 am

Hello,

Thank you for sending in the e-mail.
We're are really glad you are satisfied with our product and services!

Wish you good luck with your studies. Hope you progress fast :)

Regards,
Neha
Team KoreanClass101.com


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